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    Frequently asked questions

    The product, the avatars, the pricing, the privacy — all in plain English. Can't find your question? Write to us.

    Getting started

    What is BeModel?

    BeModel is an AI photo and video generation platform for content creators. You get a persistent AI avatar (same identity across every photo and video) and a catalog of 500+ scene templates. Pick a template, click generate, get a hyper-realistic photo (1 credit) or a 5-second video (5 credits) of your avatar in that scene.

    Do I need to upload photos to use it?

    No. At sign-up we auto-assign you a starter AI avatar so you can try the product immediately with 3 free photos — no reference photos, no credit card. If you want to build a custom avatar later, you can either upload 3 photos or design one from scratch in our visual builder.

    Is there a free trial?

    Yes. Every new account gets a free starter avatar and 3 free photo generations. No credit card required to claim them.

    How long does the first photo take?

    From sign-up to your first generated photo: just a moment. The avatar is ready immediately after registration, picking a template is instant, and the generation itself is fast.

    Do I need any technical knowledge?

    No. There are no prompts to write, no model parameters to tune, no LoRA training to set up. You browse templates the way you'd browse a clothing store, pick one, and click generate.

    Your avatar

    Is my avatar unique to me?

    Custom avatars (built from your photos or via the visual builder) are unique to your account. Starter avatars are pre-built identities shared across new accounts so the product works instantly — once you build or upload a custom avatar, that one is private to you.

    Can I have more than one avatar?

    Yes. You can keep multiple avatars in your account and switch the 'active' one at any time. Only the active avatar is used for new generations.

    Can I edit my avatar after creating it?

    You can't edit an existing avatar's features, but creating a new one is fast. New custom avatars cost 5 credits (about €1 at the lowest plan).

    Will my avatar look the same in every photo and video?

    Yes — identity consistency is the whole point of BeModel. The same face, body, hair colour and key visual attributes carry across every photo template you generate AND across the 5-second videos (the video pipeline first generates a starting frame from your avatar, then animates it, so the identity is locked from frame one).

    Can I make an avatar that looks like a real person (myself, a friend)?

    You can upload your own photos to train an avatar that resembles you. You cannot upload photos of other real people without their explicit consent — see our Terms of Service for the responsible-use policy.

    Generating photos & videos

    How does generation work?

    Pick any template from the 500+ catalog, click generate, and the AI renders your avatar inside that scene. Photos cost 1 credit. Videos cost 5 credits.

    What's the difference between photo and video templates?

    Photo templates produce one still image of your avatar in the scene. Video templates run a two-step pipeline: first generate a starting frame from your avatar, then animate it into a 5-second video clip. Both keep the same persistent avatar identity. Video templates show a VIDEO badge so you can tell them apart in the catalog.

    How does video generation work?

    A two-step pipeline. Step 1 (Nano Banana Pro) generates a starting frame from your avatar's reference photos and the template's photo prompt. Step 2 (Kling v2.6 Pro) animates that frame into a 5-second clip. The gallery shows a live progress animation while you wait.

    Can I generate video on the free trial?

    Not directly — the free trial is 3 photo credits, and each video costs 5 credits. To try videos, you'd need to subscribe or top up credits.

    What if a photo or video comes out badly?

    Click the Report button on any bad result (deformed face, doesn't match template, off-avatar) and we refund automatically. Photos refund 1 credit each, videos up to 5. Total refunds cap at 10% of your monthly credits — partial refunds happen when you bump against the cap.

    Can I download photos and videos?

    Yes. Photos download as full-resolution PNG. Videos download as MP4. Both are watermark-free.

    Are the photos or videos watermarked?

    No. Both are clean — no BeModel watermark anywhere.

    How realistic are the results?

    Photos run on Nano Banana Pro (Google Qwen 2.0 family) — one of the most photoreal AI image models available. Videos run on Kling v2.6 Pro, conditioned on a starting frame we generate from your avatar so the identity is locked. Both are indistinguishable from real media at thumbnail size and require careful inspection at full resolution.

    Can I generate the same template multiple times?

    Yes. Each generation is slightly different even with the same avatar + template combo, so it's normal to generate 2-3 variants and pick your favourite.

    Pricing & billing

    How does pricing work?

    Subscription-based with monthly or annual billing. Four plans: Starter (100 credits/month), Pro (300), Creator (600), Diamond (1000). 1 credit = 1 photo. 5 credits = 1 video. Annual saves ~15% over monthly. Pricing starts at €20/month.

    What currencies do you support?

    USD, EUR, GBP and CAD. Stripe Checkout auto-detects your location and shows the price in your local currency.

    Can I cancel anytime?

    Yes. Cancel from your account settings any time — you keep access until the end of your current billing period, no questions asked.

    Do unused credits roll over?

    Plan credits reset every billing cycle (they don't roll over). Top-up credits you buy separately never expire.

    Can I top up extra credits without changing my plan?

    Yes. You can buy 100, 300, 600 or 1000 extra credits as a one-time purchase at any time from your account's Subscription page.

    What payment methods do you accept?

    All major cards (Visa, Mastercard, Amex), Google Pay and Apple Pay via Stripe Checkout.

    Privacy & content rights

    Do you train AI models on my photos or videos?

    No. Photos you upload to create an avatar, and photos and videos you generate, are never used to train any AI model — ours or third-party.

    Are my generated photos and videos private?

    Yes. Both are stored in private buckets and accessed only via per-user signed URLs that expire every 60 minutes. Nobody else can see your gallery.

    Who owns the content I generate?

    You do. You have full commercial rights to every photo and video you generate on BeModel. Use them for Instagram, TikTok, brand collaborations, ads — whatever fits your audience.

    What's your policy on adult content?

    BeModel allows provocative content (swimwear, lingerie, glamour) but never sexually explicit content. See our Terms of Service for the exact policy.

    Try it for yourself

    3 free photos at sign-up, no credit card. The fastest way to see how it works is to use it.